Call Queues

Call Queues are a “virtual waiting room” offering your callers the option of remaining on the phone while they wait for a representative to answer. They help businesses manage call volumes with limited staff. Use directional prompts like Music on Hold, specialty messages and information about your business.

Apply a Call Queue to a specific phone extension and set up the phone queue using the options and messaging prompts that will direct callers to the appropriate agent. When callers dial in, they’re taken through the sequence that you set up in advance until their call is answered by an agent. Features include:

• Manage call volume with limited staff
• Present an engaging, professional experience for callers
• Cut down on missed calls and voicemails
• Customize phone queues with call tags to drive specific inquiries
• Add a Call Queue to support sales, customer service or tech support
• Monitor activity and pull reports from the system
• Promote marketing campaigns within phone queue messaging
• As low $0.03 per-minute charge applies when callers are on hold